QED Labs works alongside your lettings team to triage tenant repairs, gather the missing details, coordinate approved contractors and prepare landlord-ready decisions — all under your agency's rules.
Live repair · Flat 6 · 14 Ashford Road
Tenant · Flat 6
online
You're a tenant in Flat 6. Send a maintenance message and watch QED Labs build a structured, agency-ready job using property history and smart follow-ups.
Tenants report repairs on WhatsApp or email. QED Labs turns vague messages into structured jobs with photos, access details, urgency, and property context — ready for your team to action.
Your agency sets the rules: what can be automated, what needs review, when landlords must approve, and which contractors can be used. QED Labs works alongside your team, not around them.
QED Labs checks the property, tenancy, landlord, warranty notes, previous repairs, contractor history, and approval thresholds before progressing a job — straight from your existing system.
When spend or judgment is required, QED Labs prepares a concise approval pack: the issue, evidence, quote, recommended action, and tenant impact — sent under your agency brand.
QED Labs shares access notes, chases attendance, collects updates, requests completion evidence, and keeps tenants informed — so your team isn't on the phone all afternoon.
Every message, decision, quote, approval, contractor update, and completion confirmation is captured. Repair history compounds across the portfolio so quality stays high when staff change.
QED Labs automates the back-and-forth — never the accountability. Set spend thresholds, approval rules, and escalation triggers that fit your agency's policy.
Tenants message your agency by WhatsApp or email. QED Labs identifies the property and tenancy, asks smart follow-up questions, and structures the issue for your team — no app, no portal, no password reset.
It pulls property notes, job history, landlord preferences, contractor lists, access instructions, warranties, and spend thresholds from your PMS or CRM before suggesting a next step.
QED Labs gathers photos, confirms access, contacts approved contractors, sends tenant updates, chases quotes, and tracks progress under the rules your agency sets.
Urgent, risky, high-cost, repeat, or landlord-sensitive issues are escalated with a clean summary, evidence pack, and recommended next step — ready for property-manager review.
Job notes, messages, approvals, contractor updates, invoices, and completion evidence sync back into your PMS or CRM — so your system of record stays the source of truth.
See how QED Labs triages tenant repairs, coordinates contractors, and prepares landlord-ready approvals — connected to your existing PMS or CRM, under your agency's rules.