Security at QED Labs

ISO 27001 certified, with enterprise-grade security measures to protect your information at every level.

SLA Commitments

Support hours: 09:00 to 17:00 GMT/BST, Monday to Friday (excluding UK Bank Holidays).

P1≤ 1 hour — System down, major outage
P2≤ 4 hours — Major impact, workaround exists
P3≤ 1 business day — Minor issue, product usable
P4≤ 2 business days — Cosmetic or general questions

Malware & Patching

  • Systems and applications are kept up to date through regular patch reviews and updates.
  • Security patches are prioritised based on risk and criticality using the CVSS framework.
  • Patches are tested in non-production environments before deployment to production.
  • Protection through cloud-provider security controls, malware protection, and secure configurations.

Disaster Recovery

  • Resilient cloud infrastructure with backups for every change in the last 7 days.
  • Point-in-time recovery (PITR) available for database restoration.
  • 15 product builds retained for quick rollback capability.
  • Zero-downtime deploys ensure system availability during updates.
  • Disaster recovery processes reviewed through periodic testing and documented procedures.

Data Location

Europe (Frankfurt, Germany).

Certifications & Compliance

QED Labs is ISO 27001 certified, demonstrating our commitment to internationally recognised standards for information security management. Our Information Security Management System (ISMS) is independently audited to ensure ongoing compliance.

We maintain comprehensive audit trails, centralised logging, and quarterly access reviews to ensure ongoing compliance with security and data protection requirements.

Data Migration & Portability

QED Labs supports data portability through standard data export formats and API access. Standard data exports are provided at no additional cost, ensuring you maintain control of your data at all times.

Questions About Security?

If you have any questions about our security practices or would like more detailed information, please don't hesitate to contact us.

QED Labs Limited
33 Cavendish Square, London W1G 0PW
Email: admin@qed-labs.ai