1. Introduction
QED Labs Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered repairs and maintenance management platform.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and contact details provided when you register or contact us.
- Property Information: Details about properties, units, and maintenance issues reported through our platform.
- Usage Data: Information about how you interact with our platform, including access times and pages viewed.
- Communication Data: Messages exchanged through our WhatsApp and email integrations for maintenance reporting.
3. How We Use Your Information
We use your information to:
- Provide and maintain our repairs and maintenance management services
- Process and triage maintenance requests
- Facilitate communication between residents, property managers, and contractors
- Improve our platform and develop new features
- Send service-related notifications and updates
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Property Managers: To facilitate maintenance coordination for your property.
- Contractors: To enable completion of maintenance work, limited to information necessary for the job.
- Service Providers: Third-party vendors who assist in operating our platform, bound by confidentiality agreements.
- Legal Requirements: When required by law or to protect our rights.
5. Data Security
We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encryption at rest, role-based access controls, and regular security reviews. QED Labs is ISO 27001 certified, and our infrastructure is hosted on secure cloud platforms with robust security certifications.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymised.
7. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
8. Cookies
Our platform may use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
QED Labs Limited
33 Cavendish Square
London W1G 0PW
Email: admin@qed-labs.ai