Terms of Service

These Terms of Service (the "Agreement") are between QED Labs Ltd, a company incorporated in England and Wales with company number 16691809 and registered office at 10 Orange Street, Haymarket, London, WC2H 7DQ ("QED", "we", "us" or "our"), and the entity or person placing an Order Form or otherwise accessing or using the Services in a business capacity ("Customer", "you" or "your"). If an individual accepts this Agreement on behalf of an organisation, that individual confirms that they have authority to bind that organisation.

This Agreement governs Customer's purchase and use of QED's AI-enabled software and related services for property maintenance and management workflows, including maintenance triage, resident communications, contractor dispatch, work order management, reporting, integrations, onboarding and support, as described in an Order Form or Documentation.

This Agreement applies only to business customers and not to consumers. The "Effective Date" is the earlier of (a) the effective date of the first Order Form referencing this Agreement and (b) Customer's first access to or use of any paid or trial Services.

1. Definitions

"Aggregated or Anonymised Data" means data derived from Customer Data that has been aggregated and/or irreversibly anonymised so that it does not identify Customer, any Authorised User or any individual.

"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than 50% of the voting rights or the power to direct management.

"Authorised User" means an employee, contractor or other individual authorised by Customer to access or use the Services on Customer's behalf.

"Business Day" means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

"Customer Data" means all data, content, records, communications and other information submitted to, made available to, generated through, or transmitted via the Services by or on behalf of Customer, its Authorised Users, residents, occupiers, contractors or other end users, excluding Aggregated or Anonymised Data.

"Customer Personal Data" means personal data within the Customer Data that QED processes on behalf of Customer in connection with the Services.

"Documentation" means QED's user guides, product descriptions, support materials and technical documentation made available by QED for the Services.

"Order Form" means a written or electronic ordering document, proposal, statement of work, online checkout, or other document that references this Agreement and sets out the Services ordered, scope, fees and other commercial details.

"Outputs" means summaries, classifications, recommendations, draft communications, workflow actions, translations, automations or other outputs generated by the Services, including through AI functionality.

"Services" means QED's software-as-a-service platform, associated workflows, integrations, dashboards, messaging tools, APIs, onboarding, implementation and support services identified in an Order Form.

"Subscription Term" means the initial term and any renewal term for the relevant Services, in each case as described in clause 4.

"Third-Party Platform" means any software, hardware, data source, messaging channel, telephony service, property management system, contractor system or other product or service not provided by QED that interoperates with or is used in connection with the Services.

2. Services and Access

2.1 During the applicable Subscription Term, and subject to this Agreement and the relevant Order Form, QED grants Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Services and Documentation for Customer's internal business operations.

2.2 Access is limited to Authorised Users. Customer is responsible for the acts and omissions of its Authorised Users and for keeping its account credentials, access methods and administrator permissions secure.

2.3 The Services may include AI-assisted or AI-generated Outputs. Customer acknowledges that Outputs are part of the Services but are subject to clause 8.

2.4 QED may use its Affiliates and subcontractors to provide the Services. QED remains responsible for their performance to the extent required by this Agreement.

2.5 Customer Affiliates may use the Services only if expressly permitted in the applicable Order Form; otherwise a separate Order Form is required.

3. Order Forms

3.1 Each Order Form forms part of this Agreement when executed by the parties or otherwise accepted through an agreed ordering process.

3.2 An Order Form may set out, among other things, the applicable service plan, buildings, units, workflows, properties, integrations, implementation scope, support level, pricing model, fees, billing profile, hosting region and any special commercial terms.

3.3 If there is a conflict between the documents forming part of the parties' contract, the order of precedence is: (a) the relevant Order Form; (b) Schedule 1 (Data Processing Terms); (c) the main body of this Agreement; and (d) the Documentation, unless the Order Form expressly states otherwise.

3.4 Any additional Services, change in scope or change in commercial terms must be documented in a new or amended Order Form or another written variation agreed by the parties.

4. Subscription Term and Renewal

4.1 The initial Subscription Term for each Order Form will be the period stated in that Order Form.

4.2 Unless an Order Form states otherwise, each Subscription Term will automatically renew for successive periods of 12 months unless either party gives at least 30 days' written notice of non-renewal before the end of the then-current Subscription Term.

4.3 If Customer's actual use exceeds the contracted usage metrics or operational scope set out in the Order Form, the parties will promptly discuss an updated Order Form and QED may invoice the excess at the applicable Order Form rates on a pro-rated basis until the Order Form is updated.

5. Fees and Payment

5.1 Customer shall pay the fees set out in the relevant Order Form. Unless expressly stated otherwise, fees are stated exclusive of VAT and any other applicable sales or similar taxes, which will be charged in addition where applicable.

5.2 Unless the Order Form states otherwise, QED may invoice fees monthly or annually in advance, and Customer shall pay each undisputed invoice within 30 days of the invoice date.

5.3 Except as expressly stated in this Agreement or an Order Form, fees are non-cancellable and non-refundable.

5.4 Customer shall notify QED before the invoice due date of any good-faith dispute concerning an invoice. Undisputed overdue amounts may accrue interest at the rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

5.5 QED may suspend access to the affected Services on at least 10 days' written notice if Customer fails to pay undisputed overdue amounts.

6. Customer Obligations

6.1 Customer will use the Services only for lawful business purposes, in accordance with this Agreement, the Documentation and all applicable laws and regulations.

6.2 Customer is responsible for:

• (a) designating appropriate administrator, dispatch, billing and operational contacts;
• (b) providing and maintaining all lawful bases, notices, consents and internal approvals needed for QED to process Customer Data and Customer Personal Data in accordance with this Agreement;
• (c) ensuring the accuracy, quality and legality of Customer Data and of any action taken by Customer or its personnel based on the Services or Outputs;
• (d) maintaining fallback manual processes and escalation routes for emergencies, outages or safety-critical issues; and
• (e) obtaining and maintaining all Third-Party Platform licences, accounts, permissions and instructions needed for the Services to interoperate with those Third-Party Platforms.

6.3 Customer will ensure that each Authorised User keeps credentials and access methods confidential and uses the Services only within the permissions granted by Customer.

6.4 Customer must not submit to the Services payment card data, government-issued identifiers, bank account details, special category data, criminal offence data, or health or safeguarding information except where strictly necessary, expressly agreed in writing, and protected with appropriate safeguards.

7. Acceptable Use and Restrictions

7.1 Customer shall not, and shall not permit any third party to:

• (a) copy, modify, translate or create derivative works of the Services except as expressly permitted by law or this Agreement;
• (b) reverse engineer, decompile, disassemble or attempt to extract source code, models, prompts or non-public components of the Services except to the extent such restriction is prohibited by law;
• (c) sell, resell, sublicense, rent, lease, timeshare, outsource or otherwise make the Services available to any third party except as expressly permitted under this Agreement;
• (d) use the Services to store, transmit or facilitate malicious code, spam, unlawful, infringing, defamatory, abusive, discriminatory or fraudulent material;
• (e) interfere with or disrupt the integrity, security or performance of the Services, or circumvent any usage limits, authentication controls or security measures;
• (f) use the Services to develop, train or improve a competing product or service, or publish any benchmark, penetration test or performance test results relating to the Services without QED's prior written consent; or
• (g) use the Services as an emergency service, life-critical response system, or as the sole basis for decisions that may materially affect health, safety, tenancy rights, regulatory compliance or payment obligations without appropriate human review and independent checks.

7.2 QED may suspend access immediately, to the extent reasonably necessary, to prevent or address a security incident, unlawful activity, material service degradation, or harm to the Services, Customer, or others.

8. AI-Specific Terms

8.1 Outputs are generated using probabilistic systems and may be incomplete, inaccurate, inconsistent or inappropriate in some circumstances.

8.2 Customer remains responsible for all operational, commercial, legal, regulatory, building-safety, tenancy, payment and contractor-dispatch decisions, and for deciding the level of human review and independent verification appropriate to each use case.

8.3 Customer must ensure that residents, occupiers, contractors and other end users have an alternative means of contacting Customer or emergency services for urgent matters, including fire, gas, flood, personal safety or other emergencies. The Services are not a monitored emergency response service.

8.4 The Services and Outputs are not legal, compliance, surveying, engineering, medical or emergency advice and must not be treated as a substitute for appropriately qualified human judgement.

9. Customer Data

9.1 As between the parties, Customer retains all right, title and interest in and to Customer Data.

9.2 Customer grants QED and its subprocessors a non-exclusive right to host, copy, store, transmit, display, transform and otherwise process Customer Data solely to the extent reasonably necessary to provide, secure, maintain, monitor and support the Services, comply with law, and enforce this Agreement.

9.3 QED may generate and use service usage, telemetry, performance and reliability data, and may use Aggregated or Anonymised Data that does not identify Customer or any individual for analytics, benchmarking, security, service improvement and product development.

9.4 Unless Customer expressly opts in in writing, QED will not use Customer Personal Data or customer-specific content submitted to the Services to train or fine-tune general-purpose or shared machine-learning or AI models. This does not restrict the use of Aggregated or Anonymised Data or processing that is strictly necessary to provide the Services.

10. Data Protection and Security

10.1 If and to the extent QED processes Customer Personal Data on behalf of Customer, Schedule 1 (Data Processing Terms) applies and is incorporated into this Agreement.

10.2 QED will implement and maintain appropriate technical and organisational measures designed to protect Customer Personal Data and other Customer Data, taking into account the nature of the data and the risks presented by the processing.

10.3 QED will make its current list of approved subprocessors available to Customer on request or via QED's website and will manage subprocessor changes in accordance with Schedule 1.

10.4 QED will use reasonable efforts to host the primary customer environment in the region stated in the applicable Order Form or Documentation. Customer acknowledges that some support, telemetry or subprocessor activities may occur in other locations in compliance with Schedule 1.

11. Third-Party Platforms

11.1 The Services may interoperate with Third-Party Platforms, including property management systems, telephony providers, email providers, messaging channels, contractor systems and other third-party tools.

11.2 Customer is responsible for enabling and maintaining any Third-Party Platform accounts, permissions, licences and consents required for the Services to access or use them.

11.3 QED is not responsible for any Third-Party Platform, including its availability, security, performance, charges, accuracy, content, acts or omissions, except to the extent directly caused by QED's breach of this Agreement.

12. Ownership and Feedback

12.1 QED and its licensors own all right, title and interest in and to the Services, Documentation, software, workflows, prompts, models, user interfaces, know-how, templates, methodologies, usage analytics and all related intellectual property rights, excluding Customer Data.

12.2 Except for the limited rights expressly granted in this Agreement, no licence or other right is granted to Customer by implication, estoppel or otherwise.

12.3 If Customer provides feedback, suggestions or ideas relating to the Services, QED may use and exploit them without restriction or obligation.

13. Confidentiality

13.1 Each party may receive or obtain access to Confidential Information of the other party in connection with this Agreement. "Confidential Information" means any non-public business, technical, commercial, operational or financial information disclosed by or on behalf of a party that is identified as confidential or that a reasonable person would understand to be confidential in the circumstances.

13.2 The receiving party shall use the disclosing party's Confidential Information only as needed to exercise its rights or perform its obligations under this Agreement and shall protect it using reasonable care and at least the same degree of care it uses for its own confidential information of a similar nature.

13.3 Confidential Information does not include information that the receiving party can demonstrate: (a) is or becomes public through no breach of this Agreement; (b) was lawfully known to it without restriction before receipt; (c) is lawfully received from a third party without breach of confidentiality; or (d) is independently developed without use of the disclosing party's Confidential Information.

13.4 A receiving party may disclose Confidential Information to the extent required by law, regulation or court order, provided that, where lawful, it gives the disclosing party prompt notice and reasonable cooperation.

13.5 This clause survives for five years after termination or expiry of this Agreement, except in relation to trade secrets, for which the obligations survive for so long as the information remains a trade secret.

14. Support, Beta Services and Service Changes

14.1 QED will provide standard onboarding and support during normal UK business hours unless an Order Form expressly provides a different support level or service commitment.

14.2 QED may make changes to the Services from time to time, including modifications, enhancements, replacements and changes required for security, legal, operational or technical reasons, provided that QED will not materially reduce the core contracted functionality of the paid Services during the current Subscription Term without providing a commercially reasonable alternative or the rights described in clause 19.

14.3 Beta, preview, pilot or trial features are provided "as is", may be changed or discontinued at any time, and are excluded from any service commitments or warranties unless expressly stated otherwise in an Order Form.

15. Warranties and Disclaimers

15.1 Each party warrants that it has the power and authority to enter into and perform this Agreement.

15.2 QED warrants that during a paid Subscription Term it will provide the Services with reasonable skill and care and materially in accordance with the Documentation.

15.3 Customer's exclusive remedy for QED's breach of clause 15.2 is that QED will re-perform the affected Services or, if QED cannot materially remedy the issue within a reasonable time, Customer may terminate the affected Services and receive a refund of any prepaid fees covering the terminated portion of the then-current Subscription Term.

15.4 Except as expressly stated in this Agreement, and to the maximum extent permitted by law, the Services, Outputs and any integrations with Third-Party Platforms are provided without any warranty, condition or term of any kind, whether express or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy or uninterrupted availability.

15.5 QED does not warrant that the Services will be uninterrupted or error-free, or that all Outputs will be accurate, complete or suitable for a particular purpose.

16. Indemnities

16.1 QED will defend Customer against any third-party claim that the paid Services, when used by Customer in accordance with this Agreement, infringe that third party's intellectual property rights in the United Kingdom, and will indemnify Customer against damages, costs and expenses finally awarded by a court or agreed in settlement by QED, provided that Customer: (a) promptly notifies QED in writing of the claim; (b) gives QED sole control of the defence and settlement; and (c) provides reasonable cooperation at QED's expense.

16.2 QED has no obligation under clause 16.1 to the extent a claim arises from: (a) Customer Data; (b) Customer's instructions; (c) any Third-Party Platform; (d) any modification not made by QED; (e) use of the Services other than in accordance with the Documentation or this Agreement; or (f) use of the Services in combination with anything not supplied or approved by QED where the claim would not have arisen otherwise.

16.3 If QED reasonably believes a claim under clause 16.1 is likely, QED may, at its option, modify or replace the affected Services so they are non-infringing, or terminate the affected Services and refund any prepaid fees for the terminated remainder of the then-current Subscription Term.

16.4 Customer will defend QED against any third-party claim arising from: (a) Customer Data; (b) Customer's unlawful or unauthorised use of the Services; or (c) Customer's breach of this Agreement or applicable law, and Customer will indemnify QED against damages, costs and expenses finally awarded by a court or agreed in settlement by Customer, subject to the same notice, control and cooperation requirements set out in clause 16.1.

17. Liability

17.1 Nothing in this Agreement limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) Customer's obligation to pay fees properly due under this Agreement; or (d) any liability that cannot lawfully be limited or excluded.

17.2 Subject to clause 17.1, neither party will be liable to the other for any indirect or consequential loss, or for any loss of profits, revenue, business, contracts, goodwill, reputation, anticipated savings or opportunity, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.

17.3 Subject to clauses 17.1 and 17.2, each party's total aggregate liability arising out of or in connection with this Agreement in any rolling 12-month period will not exceed 100% of the fees paid or payable by Customer under this Agreement in the 12 months immediately preceding the event giving rise to the claim. For any claim arising before fees have been paid, or in respect of no-charge Services, each party's aggregate liability will not exceed £10,000.

17.4 The exclusions and limitations in this clause apply regardless of the form of action, whether in contract, tort (including negligence), breach of statutory duty or otherwise.

18. Termination

18.1 Either party may terminate this Agreement or the affected Order Form immediately on written notice if the other party: (a) commits a material breach of this Agreement and does not cure that breach within 30 days after receiving written notice; or (b) becomes insolvent, is unable to pay its debts as they fall due, enters administration or liquidation, or is subject to any analogous insolvency event.

18.2 Unless an Order Form expressly states otherwise, Customer may not terminate for convenience during the initial Subscription Term of a paid Order Form. Either party may elect not to renew under clause 4.2.

18.3 QED may suspend or terminate the affected Services on written notice if Customer materially breaches clauses 6 or 7 or fails to pay undisputed overdue amounts after notice under clause 5.5.

18.4 On termination or expiry of an Order Form: (a) the rights granted to Customer under that Order Form end immediately; (b) Customer shall cease using the affected Services; and (c) any accrued rights, remedies and payment obligations remain unaffected.

18.5 QED will provide export, return and deletion of Customer Data and Customer Personal Data in accordance with Schedule 1 and any applicable Order Form.

19. Changes to this Agreement

19.1 QED may update this Agreement from time to time.

19.2 Unless QED states otherwise, changes will take effect for Customer at the start of the next renewal term or when Customer enters into a new Order Form. QED may also make changes during a current Subscription Term where reasonably necessary for legal, regulatory, security or service-integrity reasons, or to reflect new or additional features.

19.3 If QED makes a material change during a current paid Subscription Term that materially reduces Customer's rights or materially increases Customer's obligations, and the change is not required by law or to address a security risk, Customer may terminate the affected Services on written notice given within 30 days after the change takes effect and receive a refund of prepaid fees for the terminated remainder of the then-current Subscription Term.

20. General

20.1 Nothing in this Agreement creates any exclusivity obligation. Each party remains free to enter into similar arrangements with third parties.

20.2 A notice under this Agreement must be in writing and sent by email to the notice address set out in the relevant Order Form (or any updated notice address notified in writing) or, if no such address is specified, to the recipient's registered office or principal place of business.

20.3 Neither party may assign or transfer this Agreement without the other party's prior written consent, except to an Affiliate or in connection with a merger, acquisition, reorganisation or sale of substantially all of its business or assets, provided that the assignee is not a direct competitor of the other party.

20.4 QED may use subcontractors and Affiliates in performing the Services. Nothing in this Agreement creates a partnership, joint venture, agency or fiduciary relationship between the parties.

20.5 Neither party will be liable for delay or failure in performance caused by events beyond its reasonable control, provided that the affected party uses reasonable efforts to mitigate the effect of the event.

20.6 This Agreement, together with each Order Form and Schedule 1, constitutes the entire agreement between the parties in relation to its subject matter and supersedes all prior discussions, proposals and agreements relating to that subject matter. Each party acknowledges that it has not relied on any representation other than those expressly set out in this Agreement, except that nothing limits liability for fraud.

20.7 If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. A failure or delay in exercising any right or remedy does not waive that right or remedy.

20.8 A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

20.9 This Agreement and any non-contractual disputes or claims arising out of or in connection with it are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Schedule 1 – Data Processing Terms

Schedule 1 applies where QED processes Customer Personal Data on Customer's behalf in connection with the Services. If there is any conflict between this Schedule and the rest of the Agreement in relation to Customer Personal Data, this Schedule prevails to the extent of that conflict.

S1.1 Scope and Interpretation

S1.1.1 For the purposes of this Schedule, "Data Protection Laws" means the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and, to the extent applicable to the relevant processing, the EU GDPR and any legislation replacing or supplementing them.

S1.1.2 Terms such as "controller", "processor", "sub-processor", "personal data breach", "personal data" and "processing" have the meanings given in the applicable Data Protection Laws.

S1.2 Roles and Instructions

S1.2.1 For the processing of Customer Personal Data under the Services, Customer acts as controller and QED acts as processor, except where Customer itself acts as a processor, in which case QED acts as Customer's sub-processor.

S1.2.2 QED shall process Customer Personal Data only on Customer's documented instructions, as set out in this Agreement, the relevant Order Form, the Documentation and any further written instructions agreed by the parties, unless otherwise required by applicable law.

S1.2.3 Customer is responsible for establishing an appropriate lawful basis, providing any required privacy information, and ensuring that its instructions comply with Data Protection Laws.

S1.2.4 QED shall promptly inform Customer if, in QED's reasonable opinion, an instruction infringes Data Protection Laws.

S1.3 Processing Scope and Data Minimisation

S1.3.1 The subject matter, duration, nature and purpose of the processing, together with the categories of data subjects and types of Customer Personal Data, are described in Appendix 1 to this Schedule.

S1.3.2 QED shall apply data minimisation and shall not request or require categories of Customer Personal Data beyond what is reasonably necessary to provide the Services.

S1.3.3 Special category data, criminal offence data, government-issued identifiers, bank details, payment card data, health or safeguarding data are not intended to be processed through the Services unless strictly necessary, expressly agreed in writing and protected with appropriate safeguards.

S1.3.4 If excluded or sensitive data is incidentally included in Customer Personal Data, QED will process it only to the extent necessary to provide the Services and protect it in accordance with this Schedule.

S1.4 Confidentiality and Security

S1.4.1 QED shall ensure that persons authorised to process Customer Personal Data are subject to an appropriate duty of confidentiality.

S1.4.2 QED shall implement appropriate technical and organisational measures designed to protect Customer Personal Data, taking into account the nature, scope, context and purposes of the processing and the risks to individuals.

S1.4.3 QED shall not disclose Customer Personal Data to any third party except as necessary to provide the Services, in accordance with Customer's documented instructions, or as required by law.

S1.5 Sub-processors

S1.5.1 Customer grants QED a general written authorisation to appoint and use the sub-processors identified in QED's then-current sub-processor list.

S1.5.2 QED shall give Customer at least 10 Business Days' prior notice before adding or replacing a sub-processor where such change relates to the processing of Customer Personal Data.

S1.5.3 Customer may object to a new or replacement sub-processor on reasonable data-protection grounds by written notice within the notice period. The parties shall work in good faith to address the objection. If the parties cannot resolve the objection within a reasonable time, Customer may terminate the affected Services without penalty.

S1.5.4 QED shall ensure each sub-processor is bound by written terms that provide a level of protection for Customer Personal Data materially equivalent to those in this Schedule, and QED remains responsible for the performance of its sub-processors in relation to Customer Personal Data.

S1.6 International Transfers

S1.6.1 QED shall not make a restricted transfer of Customer Personal Data outside the United Kingdom unless the transfer is permitted under Data Protection Laws and appropriate safeguards are in place.

S1.6.2 Where a transfer is to the EEA and the relevant UK adequacy regulations apply, the parties may rely on adequacy.

S1.6.3 Where adequacy does not apply, QED shall use an alternative lawful transfer mechanism, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another recognised safeguard permitted by Data Protection Laws.

S1.6.4 On request, QED shall provide Customer with reasonable information about the safeguard relied upon for any restricted transfer.

S1.7 Assistance and Data Subject Rights

S1.7.1 Taking into account the nature of the processing and the information available to QED, QED shall provide reasonable assistance to Customer in connection with data subject rights requests, security obligations, personal data breach management and notifications, data protection impact assessments and prior consultation with regulators where applicable.

S1.7.2 If QED receives a request from a data subject relating to Customer Personal Data, QED shall, unless legally prohibited, promptly forward the request to Customer and shall not respond substantively except on Customer's documented instructions or as required by law.

S1.8 Personal Data Breaches

S1.8.1 QED shall notify Customer without undue delay after becoming aware of a personal data breach affecting Customer Personal Data.

S1.8.2 The notification shall include, to the extent known at the time, the nature of the breach, the categories and approximate number of data subjects concerned, the categories and approximate number of records concerned, the likely consequences, and the measures taken or proposed to address and mitigate the breach.

S1.8.3 QED shall reasonably cooperate with Customer's investigation, remediation activities and any required notifications.

S1.9 Audit and Information

S1.9.1 QED shall make available to Customer information reasonably necessary to demonstrate compliance with this Schedule.

S1.9.2 Customer may, on reasonable prior written notice and during normal business hours, audit QED's compliance with this Schedule no more than once in any 12-month period, except where a personal data breach or other material incident reasonably requires additional review.

S1.9.3 Any audit must be conducted in a manner that does not unreasonably disrupt QED's operations and is subject to appropriate confidentiality obligations. Customer shall bear its own audit costs unless the audit reveals material non-compliance by QED.

S1.10 Return and Deletion

S1.10.1 Within 30 days after the end of the relevant Services, or earlier on Customer's written instruction, QED shall, at Customer's choice, delete or return Customer Personal Data in QED's possession or control, unless retention is required by law.

S1.10.2 Where Customer Personal Data is held in backups, it shall be securely deleted in accordance with QED's backup lifecycle and, in any event, within 90 days after the end of the relevant Services unless retention is legally required.

S1.10.3 On request, QED shall provide written confirmation of deletion and/or return.

S1.11 No Training on Customer Personal Data

S1.11.1 QED shall not use Customer Personal Data, including messages, photos, videos or outputs relating to identifiable individuals, to train, fine-tune or otherwise improve general-purpose or shared machine-learning or AI models unless Customer expressly agrees in writing.

S1.11.2 QED shall use reasonable efforts to ensure that, where contractually possible, its sub-processors are restricted from using Customer Personal Data for training or model-improvement purposes in connection with the Services.

S1.11.3 Nothing in this Schedule prevents QED from using Aggregated or Anonymised Data that is no longer personal data for analytics, security, service improvement and product development.

Appendix 1 – Details of Processing

Questions?

If you have any questions about these Terms of Service, please contact us.

QED Labs Limited
10 Orange Street, Haymarket, London, WC2H 7DQ
Email: admin@qed-labs.ai